# Apple device - "Error: Login failed"

> You may encounter this error on an Apple device when you try to log in to your STARZ account       The error tends to be a symptom that you are outsid

Source: https://support.starz.com/en_us/"error:-login-failed"-BJ5gXN1s

Last updated: 2022-10-18T18:04:31.431Z

You may encounter this error on an Apple device when you try to log in to your STARZ account.

![image1.png](https://faqs.starz.com/hc/article_attachments/360004426814/image1.png)

The error tends to be a symptom that you are outside the US, behind a Proxy, or on a VPN (Virtual Private Network). You can check to see if your device is connecting to the internet through a VPN and turn it off, which will fix this. Note that STARZ does not support the use of a VPN to access its content. 

  

**Turning off a VPN through an Apple device:**

*   Go to the device’s Settings
*   Go to General
*   Scroll down and click on VPN
*   A toggle to the right can be switched off if a VPN is turned on. 

 ![mceclip0.png](https://faqs.starz.com/hc/article_attachments/360057821254/mceclip0.png)